Cart
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How do I let customers add cart notes?
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ShopWP Pro lets you easily add cart notes. The feature is turned off by default so you must manually enable it.
Go to ShopWP Pro - Settings - Cart and turn on the Cart Notes setting.
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Does ShopWP sync the contents of a Shopify cart?
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No, ShopWP maintains it's own cart session and does not sync with a cart that you may have on your Shopify online store.
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Can I track Shopify events in Google Analytics?
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Absolutely! ShopWP has been configured to support cross-domain tracking out of the box and will work with Google Analytics 4. We've written a full guide on tracking events with Google Analytics 4 as well.
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Does ShopWP provide a cart experience?
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Yes! We provide a built-in cart experience with zero configuration required. Our cart has a beautiful slide-in effect that makes it super easy for customers to purchase. You can see a live example by viewing our demo page.
Checkout
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How do I place a test order with ShopWP?
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By placing a test order, you can make sure that your checkout process and settings for order processing, inventory, shipping, email notifications, and taxes are all correct.
Shopify has put together an excellent guide on how to set this up. -
Does ShopWP provide a customer account feature?
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Short answer: No. A true customer account feature is something we're actively working on and plan to roll out in the near future. Long answer: Technically you can do it now, however it will take a bit of custom development work. You'll need to create a WordPress user after the customer finishes paying and tie it to an order ID via the order paid Webhook. Then, you'll need to figure out a way to save that data in either the post_meta table or some kind of custom table. The plugin can sync order and customer information.
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Am I able to remove the login link from the checkout page?
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You can remove the Shopify checkout login link by disabling the customer accounts requirement at checkout.However if you need customer accounts enabled there's no way to hide this only for ShopWP purchases.
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Can I change the Shopify checkout domain?
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Yes! ShopWP allows you to use a custom checkout domain. However it's important to know that you won't be able to use your WordPress TLD domain on the Shopify checkout page. Instead, you can use a subdomain of your WordPress site. For example, if your WordPress domain is mystore.com, you can add checkout.mystore.com to Shopify. We've written a guide on setting this up here. Once you have the domain added go into the ShopWP settings under the "Checkout" section and enable the "Enable custom checkout domain" setting
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Can I modify the Shopify checkout page?
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Yes and no. Shopify keeps the checkout page pretty locked down, but you can still customize things in various ways.Please look at this post by Shopify for more details. If you don't see the specific customization that you're looking to make, please send us an email and we'll provide you with an answer.
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How does the checkout process work?
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ShopWP does not handle any portion of the checkout process. Instead, we send users to the default Shopify checkout page for the final shipping and billing steps.
For example, when a customer clicks the "Begin checkout" button inside the ShopWP cart they're redirected to the default Shopify checkout page to enter their billing info.
While we can understand the temptation to use WordPress for checkout, here’s a few reasons why we suggest you avoid that path:
- Shopify has battle tested their checkout page. It’s extremely secure and you don’t need to worry about anything breaking during this crucial step for your customers. If you build a custom solution, or rely on a third-party plugin, you’re definitely taking a risk here.
- The Shopify checkout page converts very well.
- Using the default Shopify checkout page lets you use any of the Shopify apps that customize the checkout pages.
More information on the Shopify checkout process can be found here.
Connecting
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How do I connect my Shopify store ?
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We've written a dedicated guide on connecting your store.
Developers
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Does ShopWP support PHP Blade templating?
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Unfortunately ShopWP does not support Blade templating at the moment. We're looking to add this in a future update.
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What are the requirements to use ShopWP?
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The full list of requirements for ShopWP can be found here.
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What kind of customizations can I make?
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ShopWP was built with customizations as the first priority. We've ensured that almost everything has a corresponding hook allowing you to change things quickly and easily. A full list of hooks can be found here. We also save the Shopify data into custom database tables giving you the option of doing completely custom front-end work yourself, if you want. If you know rudimentary CSS and can handle adding actions / filters to your functions.php file then you'll be able to customize basically everything.
Displaying
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How do I display a single product with an add to cart button?
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You can use the wps_products shortcode with a "title" attribute. Here's a full example of doing this.
There's also the dedicated buy_button shortcode if you want to display only the buy button.
You can also use the ShopWP Gutenberg blocks to accomplish the same thing. -
Can I filter and sort products with ShopWP?
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Absolutely! We provide various ways of sorting and filtering products in ShopWP. A good place to start is with the Storefront component. This component will embed your products with filter and sorting controls on the side. It's a great option for your main products page. Here's a live demo. The ShopWP shortcodes also let you filter and sort by passing various attributes such as title, tag, vendor, collection, etc. More information on ShopWP shortcodes can be found here.
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How can I customize the product layout?
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ShopWP provides a few different ways to customize the layout of your products. The easiest way is to use the ShopWP Layout Builder. This is a visual building tool (using Gutenberg blocks) that allows you to customize things like product title color, buy button font size, general layout of components, etc. Additionally, you can also customize the templates of the detail and listing pages. Another way to customize the product layout is by using the HTML Templates feature. This lets you customize the layout structure of a single shortcode. For example, if you want to move the price to the bottom or buy button to the top. We also have Elementor and Beaver Builder extensions. And custom Gutenberg blocks.
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How do I display my products with ShopWP?
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We've written a dedicated guide on displaying your products in ShopWP.
License
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What are the main features of ShopWP Pro?
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ShopWP Pro has many amazing features including displaying subscription products, direct checkout, filtering / sorting, and more. The entire list of ShopWP Pro features can be found here.
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Do I need to renew my ShopWP Pro license every year?
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Yes, every license key needs to be renewed annually to continue receiving plugin updates and plugin support. The ShopWP Pro subscription renewal happens automatically each year, until cancelled. You can cancel your subscription within your ShopWP account.
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Can I upgrade to the Agency plan later?
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Yes absolutely. When you upgrade to the Agency plan you will be charged a pro-rated price.
You can upgrade anytime by logging into your account and visiting the purchase page.
Other
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How do I change my ShopWP account info?
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You can change your account information like email, credit card, name, etc within your ShopWP account.
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Where can I find an official changelog for ShopWP?
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The official changelog for ShopWP can be found here. We only keep a log for the last two years of plugin updates.
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How often is the ShopWP plugin updated?
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We generally release plugin updates on a weekly cadence.
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How long has ShopWP been around?
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ShopWP has been around since June of 2017. We work on it full time and plan on supporting the plugin for the foreseeable future!
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Can I see some example sites using ShopWP?
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Absolutely! We have compiled a list of real, live sites that are currently using ShopWP.
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What is on the ShopWP roadmap?
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As of October, 2023, here are some new features that we have planned for ShopWP:
- Customer accounts
- Related products
- PHP rendering
- Better analytics
- Divi extension
- Upsells extension
- Metafields extension
- ShopWP Lite version
- Donation functionality
If you have any feature requests, please send us an email with your ideas!
Pricing
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What is the refund policy of ShopWP?
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We offer a full 30 day refund policy on all purchases. We will not issue refunds for renewals. Read our full refund policy here.
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How much does ShopWP cost?
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ShopWP Pro comes in two yearly subscription plans: Solo and Agency. The cost of each one found here. If you have any questions please contact us!
Products & Collections
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Can I sell subscription products with ShopWP?
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Absolutely. In order to sell subscription products with ShopWP, you need the ReCharge app. ShopWP currently only integrates with Recharge for subscription products. You also need the ShopWP ReCharge extension. The exact setup looks like this: - ShopWP Pro - ShopWP ReCharge extension - An active Recharge plan
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How do I create product detail pages with ShopWP?
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To create product and collection detail pages, you'll need to first sync your Shopify store. We've written an excellent guide on doing this. Once the sync is finished, you should see a list of products within WordPress under ShopWP Pro - Products
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My products aren't showing, what can I do?
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If you're receiving a "No products left to show" message, start by reconnecting your Shopify store. You can do this from within the plugin settings under the "Connect" tab. This could also mean that you just need to assign your products to the Shopify Sales Channel. This "Sales Channel" is created automatically when you initially setup your private app and will have the same name. It's used to control which products are visible in ShopWP and which aren't. Finally, this can sometimes happen if you have a caching system in place that's too aggressive. Try deactivating any caching plugins temporarily to see if the products start showing again. Also, if you're having syncing issue please read this guide.
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How does this handle product categories?
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Categories in Shopify are called "Collections". You can assign products to dynamic collections, for example: "Any product with X tag" or manually select products to a specific collection as well.ShopWP allows you to display products from these collection using the [wps_products collection="Collection name"] shortcode or Products Block.More information on Collections can be found here.
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Will deleting products in Shopify remove them from ShopWP?
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This depends on whether you have the "automatic syncing" feature turned on or not. If you do, then deleting a product inside Shopify will automatically delete it from WordPress.
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Can I use ShopWP to search for Shopify products?
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Absolutely ShopWP comes with a search shortcode that allows you to output a dynamic search field. You can learn more about it here. This will automatically append the products beneath the search field as the user types. We also have a live demo that you can view here. If you don't want to use this search feature, any existing WordPress plugin that provides search functionality will work as well.
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How many product variants can ShopWP handle?
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Shopify implements a 100 variant limit for any given product. This limit can't be raised. Each product can have up to 3 options. The options can be different from product to product. For example, one product can use size, color, and style, and another product can use weight, finish, and material. More information on this variant limit can be found here.
Syncing
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My sync isn't working, how do I fix it?
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The first thing you should do is look through our guide on fixing syncing issues. Many of the most common problems can be resolved by following those steps. Syncing Product and Collection single pages may take up to 5 minutes depending on the size of your Shopify store and speed of your WordPress site. If you have over 1000 products you can expect the sync to take around 5-10 minutes. Under the plugin settings, you can try changing the "Items per Request" option to 25, and turn on "Synchronous Requests". After these are updated try re-syncing again. Also, take a look at our syncing tutorial video.
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Can I sync changes back to Shopify?
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No. ShopWP only provides one-way syncing of Shopify to WordPress. When using ShopWP you'll manage your products inside Shopify and display them in WordPress. Shopify will be your store's backend and WordPress can be the frontend.
Understanding ShopWP
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What happens if I don't renew my subscription?
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If you stop your ShopWP subscription, everything will continue working as expected. Your products will continue to show and the checkout process will continue to work.
With that said, it's still a good idea to keep an active subscription so you keep receiving plugin updates. Periodic changes in the Shopify platform could negatively affect your site if you're using an out-dated version of ShopWP.
You can always renew or purchase a new subscription.
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How does ShopWP work exactly?
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You can think of WordPress as the frontend and Shopify as the backend. You still manage your store (add products, change prices, etc) from within Shopify and those changes will automatically sync with WordPress.
Use your WordPress site as another channel to sell on.ShopWP comes built with its own cart experience out of the box. Zero configuration needed.
After installing, you can connect your Shopify store to WordPress by going through our easy wizard process to guide you along. View our tutorial video here.
After connecting your store, you can sync your products (and collections) into WordPress—creating product detail pages.
Or simply display your products in various ways such as:
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Does ShopWP install Shopify functionality into WordPress?
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ShopWP does not install the same functionality from inside your Shopify app into WordPress. ShopWP will not sync over any custom functionality that you may be using via Shopify apps. We do provide integrations with some apps, but not all.The plugin does provide a built-in cart experience and will send users to the default Shopify checkout page during checkout. So any apps you have installed that customize the checkout page should continue to work with ShopWP. ShopWP will also not sync the "theme" of your Shopify online sales channel into WordPress.
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Is ShopWP optimized for SEO?
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We've gone to great lengths to ensure that we've conformed to all SEO best practices including: semantic alt text, Structured Data, and indexable content. Since ShopWP is built in WordPress, it inherits all the great SEO features of WordPress itself and will integrate nicely with SEO plugins like Yoast.
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Do I need an active Shopify plan to use ShopWP?
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Yes you'll need a Shopify store before using ShopWP. However, you can use the cheaper $5/month Shopify Starter plan as well. In fact, this is our recommended Shopify plan if you intend to sell only on WordPress. All of our plugin features will work with this plan and it's a great option save some money.
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Can I use ShopWP and Shopify at the same time?
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Absolutely! Using ShopWP doesn't prevent you from using Shopify on other platforms like Facebook, or using a Shopify theme as well.
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Do you have to be a developer to use ShopWP?
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No! Everything works out of the box with hardly any customizations required. The ShopWP cart experience is built to "just work" as soon as you install the plugin. You also get two default pages for showing your products and collections that are preconfigured to work. With that said, if you wish to do medium to large customizations then you’ll need to know basic CSS, JavaScript and PHP.
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How many products has ShopWP been tested with?
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ShopWP has been tested successfully with 5000 products. If you're syncing thousands of products you may need to configure your web server accordingly so it doesn't timeout. Learn more.
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Can I convert my existing WooCommerce store to ShopWP?
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Does ShopWP work with Shopify's $5 Starter plan?
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Absolutely!
In fact, this is our recommended Shopify plan if you intend to only sell on WordPress. All plugin features will work with the Shopify Starter plan. This is a great option if want to save yourself or your client some money.
However—some of the ShopWP extensions only work on a higher Shopify plan. These extensions include:
You can read more about the Shopify Starter plan here
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Will ShopWP work with my WordPress theme?
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Yes, for the most part! Every theme is different, but we've test ShopWP on hundreds of themes and they all usually work great. If you find any theme-related incompatibilities let us know at hello@wpshop.io and we'll be sure to fix them ASAP.
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Does ShopWP work with Shopify apps?
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It depends. If the app modifies the checkout page or inventory levels then it should work with ShopWP. However if it modifies the layout of your store then it probably won't. The best way to know for sure is to install the app and try it out. We do provide some app integrations on our extensions page.
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Do you have a free trial of ShopWP?
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Unfortunately we do not provide a free trial. However, there is a 30 day, no-questions-asked, refund policy. So if you do purchase and decide that it's not right for you, just us know and we'll send your money back right away.
Here are the pricing plans: https://wpshop.io/purchase
Let us know if you have any questions / concerns.
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Doesn’t Shopify already have a WordPress plugin?
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Shopify discontinued their own WordPress plugin years ago. Shopify has instead moved attention to their Buy Button which is an open-source library for displaying products with snippets of JavaScript. The main drawback is that they use iFrames which limit the ability to customize the layout. Not to mention it's annoying to copy and paste snippets of JavaScript everywhere. ShopWP instead creates an iFrame-free experience. This allows you to sync Shopify data directly into WordPress. We also save the products and collections as Custom Post Types which unlocks the native power of WordPress itself.